What to Expect from Your Stay

Family Information

We know a hospital visit can be overwhelming and stressful. FedExFamilyHouse was designed by families for families. Our goal is to provide a place for rest and comfort while your child is receiving care at Le Bonheur Children’s Hospital. Thanks to generous donors, there is no charge to stay at FedExFamilyHouse.

Download the FedExFamilyHouse Welcome Guide

Reservations

FedExFamilyHouse has 75 rooms/suites available to families while their child is receiving care at Le Bonheur Children’s Hospital. Reservations at the house are only made through a referral by the patient’s social worker or clinic coordinator. Please contact your social worker, clinic coordinator or physician directly to ask for a referral to the house. 

Due to the limited space, we take a few things into account: 

  • How far a family is traveling
  • Length of stay requested by the social worker, clinical coordinator or physician
  • Type of appointment or procedure (e.g. same day surgery, clinic appointment)
  • For more details about your stay, click here.

Accommodations

We designed FedExFamilyHouse to provide families comfort during a difficult time. Our facility includes 30 rooms and 45 suites. All accommodations sleep up to 4 guests (cribs are available), have two queen beds, a private bathroom, space for a crib and a full sized closet with plenty of storage for suitcases and belongings.  For families with extended stays the suites have a separate sitting area, window seat and desk. All accommodations are based on availability and can be reserved through the social worker or clinical coordinator.

Before you come, be sure to check out our virtual tour.

Your Stay

We hope you will make yourself at home while you are here. We know a hospital visit can be overwhelming and stressful. FedExFamilyHouse was designed by families for families. Our goal is to provide a place for rest and comfort while your child is receiving care at Le Bonheur Children’s Hospital. 

You’ll receive a FedExFamilyHouse Welcome Guide once you arrive. You can download a PDF here. The guide contains information you might need during your stay. 

Below are a few highlights from the guide:

Check-In and Check-Out Times

Check-in time is flexible depending on your appointment schedule. Check-out is expected after your final appointments or discharge from the hospital. We are happy to store your luggage during an appointment.  Feel free to contact FedExFamilyHouse directly with any questions. 

Parking

Secure parking is available for families staying at FedExFamilyHouse. When entering the property proceed to the rear gate for entrance. 

Transportation

Transportation to and from Le Bonheur is available through Le Bonheur Security 24 hours a day, seven days a week. Please make arrangements at the Welcome Desk to reserve.

Construction Update

Due to ongoing expansion at Le Bonheur, certain access points to the hospital are closed. Please check with the Welcome Desk prior to your appointment for more information or to request a shuttle. 

Things to Do

Check out these fun places to explore nearby that are free for FedExFamilyHouse family members! A very special thank you to the Memphis Zoo, Edge Motor Museum, Stax Records, and the Pink Palace for partnering with us.

Visitors

With a lowered rate of COVID-19 activity in our community, we are thrilled to welcome visitors back to FedExFamilyHouse. 

Here are some important things to know regarding our updated visitor policy: 

  • Families are permitted up to four visitors at a time at FedExFamilyHouse.
  • All visitors must check in at the Welcome Desk upon arrival.
  • Visiting hours are 8:00 AM-8:00 PM daily.
  • Masks are required in all common areas for guests and visitors.

For information about Le Bonheur's visitor policy, please click here.