Keeping You Safe

Now more than ever, kids need great care. And families need to feel safe. In addition to new guidelines at Le Bonheur Children's Hospital and clinics, we have enacted new protocol at FedExFamilyHouse. We know our home away from home is important to you, and we are committed to providing a safe and sanitized environment.

Registered Guests

Guest rooms and suites can accomodate up to four family members/caregivers.

Visitation Policy

Families are permitted up to four visitors at a time at FedExFamilyHouse. All visitors must check in at the Welcome Desk upon arrival. Visiting hours are 8:00 AM-8:00 PM daily. Masks are required in all common areas for guests and visitors.

Please click below for more information regarding caregivers and visitors for patients receiving care at Le Bonheur.

Le Bonheur Visitor Information


All patients and visitors will receive a mask at the Welcome Desk to wear during their stay at FedExFamilyHouse, to be worn while in communal areas. All staff are also required to wear masks while in the house.

Social Distance

While our communal areas are open to patients and their caregivers, we encourage social distancing with other patients and their families. We also require masks to be worn in all communal areas.

Food and Kitchen

The FEFH kitchen is open for use by patients and their caregivers. We ask that proper food safety precautions are followed while utilizing the area, including wearing a mask. Strict food delivery protocols have been enacted to ensure that individually prepared meals are safe and available as are other grab and go options.




Every patient and caregiver staying at FedExFamilyHouse will be screened via phone the day of or day prior to their reservation and will be asked upon arrival if there have been any changes in their health status. All visitors to Le Bonheur facilities will be screened upon entrance.

Special Cleaning

We are committed to keeping our facilities clean and sanitized. We follow strict cleaning guidelines throughout the day, focusing especially on high-touch surfaces. Guest rooms are cleaned daily unless the patient and their caregivers are isolated.