What to Expect from Your Stay

We know a hospital visit can be overwhelming and stressful. FedExFamilyHouse was designed by families for families. Our goal is to provide a place for rest and comfort while your child is receiving care at Le Bonheur Children’s Hospital. Thanks to generous donors, there is no charge to stay at FedExFamilyHouse.

FedExFamilyHouse has 75 rooms/suites available to families while their child is receiving care at Le Bonheur Children’s Hospital. Reservations at the house are only made through a referral by the patient’s social worker or clinic coordinator. Please contact your social worker, clinic coordinator or physician directly to ask for a referral to the house. 

Due to the limited space, we take a few things into account: 

• How far a family is traveling
• Length of stay requested by the social worker, clinical coordinator or physician
• Type of appointment or procedure (e.g. same day surgery, clinic appointment)

We designed FedExFamilyHouse to provide families comfort during a difficult time. Our facility includes 30 rooms and 45 suites. All accommodations sleep up to 5 guests (including a crib) have two queen beds, a private bathroom, space for a crib, full sized closet with plenty of storage for suitcases and belongings.  For families with extended stays the suites have a separate sitting area, window seat and desk. All accommodations are based on availability and can be reserved through the social worker or clinical coordinator.

Before you come, be sure to check out our virtual tour.

We hope you will make yourself at home while you are here. We know a hospital visit can be overwhelming and stressful. FedExFamilyHouse was designed by families for families. Our goal is to provide a place for rest and comfort while your child is receiving care at Le Bonheur Children’s Hospital. 

You’ll receive a FedExFamilyHouse Welcome Guide once you arrive. You can download a PDF here. The guide contains information you might need during your stay. 

Below are a few highlights from the guide:

Check-In and Check-Out Times

Check-in time: 3 - 6 p.m.

Check-out time: Noon

If you need a late check-in or check-out time, please contact 901-322-1971 in advance. We are happy to store your luggage during an appointment. Please contact the Welcome Desk.

Parking

Secure parking is available for families staying at FedExFamilyHouse. When entering the property proceed to the rear gate for entrance. 

Transportation

Transportation to and from Le Bonheur is available through Le Bonheur Security 24 hours a day, seven days a week. Please make arrangements at the Welcome Desk.

Visitors

Visitors are welcome at FedExFamilyHouse from 8 a.m.-10 p.m. All visitors must sign in and out at the Welcome Desk.