918 Poplar Ave.  •  Memphis, TN 38104

Our Story

Home is Where the Heart is

FedExFamilyHouse founder Susan Graf learned at a young age how long-distance health care impacts a family.

When she was nine years old, her mother moved with her special needs brother to Philadelphia for his medical treatment while Susan and the rest of the family stayed behind in Boston.

By age 10, Susan was cooking, cleaning and helping to run the household.

“It was so hard on my mother to go alone and get an apartment in a strange city so she could stay with him,” she recalled. “It was such a stressful time for her to begin with, caring for a child undergoing neurosurgery in the ‘dark ages’ and also worring about her children at home.”

This experience inspired Susan to create a home for out-of-town families with children receiving treatment at Le Bonheur. 

FedExFamilyHouse is Born

FedExFamilyHouse opened its doors in December 2010 and is the first home of its kind for families at Le Bonheur Children’s Hospital in Memphis, Tenn.

Financial support for construction of FedExFamilyHouse came from a $2.3 million donation from FedEx Corp. and personal donations from Fred Smith, Chairman and CEO, and his wife Diane, and Alan Graf, executive vice president and CFO, and his wife Susan.

We have served over 40,000 family members from around the world since we opened our doors!  With your support we can continue to provide free, comfortable accommodations to out of town families of patients at Le Bonheur.